How to start a return
To initiate a return, contact our customer service team with your order number. We'll guide you through the next steps and confirm whether your items are eligible for return.
Condition of items
Items must be returned in their original condition to qualify for a refund. This means:
- Products should be unused and unworn
- All original tags and packaging must be intact
- Items should show no signs of damage, wear, or alteration
Items that have been used, damaged, or altered will not be accepted for return.
Return window
Returns must be initiated within [return window] of your purchase. After this period, we cannot accept returns or process refunds.
Return postage
[Who pays return postage]. Please ensure items are securely packaged before sending them back to avoid damage in transit.
Refund processing
Once we receive and inspect your returned items, refunds will be issued to your original payment method. This typically takes [refund timeline].
What cannot be returned
The following items are not eligible for return:
- Clearance or final sale items
- Items purchased during promotional sales unless otherwise stated
- Custom or personalized products
- Items without original packaging or tags
- Products showing signs of use or wear
Questions
If you have questions about returning an item, please reach out to our customer service team with your order number and we'll be happy to help.