Privacy policy

Information we collect

When you shop with Aloxer, we collect information necessary to process your order and improve your experience with us.

Information you provide directly

Contact details: name, email address, phone number
Shipping and billing address
Payment information processed securely through our payment provider
Account credentials if you create a customer account
Messages, feedback, or inquiries you send to us

Information collected automatically

Browser and device information, including IP address and device type
Pages you visit, products you view, and items added to your cart
Referring website or search terms used to find us
Interaction data collected through cookies and similar technologies

How we use your information

We use the information we collect to:

Process, fulfill, and confirm your orders
Send order updates and delivery notifications
Respond to your questions and requests
Send marketing communications if you have opted in
Prevent fraud and secure our store
Improve our website, products, and customer service
Comply with legal obligations

Cookies

Aloxer uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep you logged in, and understand how you use our store.

Essential cookies are necessary for the store to function properly and cannot be disabled. Analytics and marketing cookies are optional and help us measure performance and deliver relevant content. You can manage your cookie preferences through your browser settings.

Third parties

We share your information only as necessary to operate our store and fulfill your orders.

Service providers

Aloxer is built on Shopify's platform, which processes and stores your data according to its own privacy practices. We also work with payment providers to securely process your transactions and shipping carriers to deliver your order. These partners access only the information required to complete their specific function.

Legal requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, enforce our terms, or protect the rights and safety of our customers and business.

Data retention

We retain your personal information for [retention period] unless you request deletion or we are required by law to retain it longer. Account information is kept as long as your account remains active. You may request deletion of your data at any time by contacting us through the store's contact page.

Your rights

Depending on where you live, you may have certain rights regarding your personal data.

GDPR rights

If you are located in the European Economic Area, you have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format, object to processing, or withdraw consent at any time. These rights do not apply to information we must retain for legal or contractual reasons.

CCPA rights

If you are a California resident, you have the right to know what personal information we collect, delete it, and opt out of the sale or sharing of your data. You also have the right to non-discrimination for exercising these rights.

How to exercise your rights

To exercise any of these rights, please contact us through the store's contact page. We will respond to verified requests and provide the information or take the action you request, subject to legal exceptions.